Get help
Include your Opendot account email, Chrome version, extension version, and a screenshot of the error. Never send your password or card details.
Why was an open not detected?
Tracking requires the recipient's email program to load images. Opens may not appear if images are blocked, delayed, viewed in plain text, or prevented by a privacy feature.
Why can one email show multiple opens?
A recipient may reopen a message or use more than one device. Automated systems may also request images. Opendot filters known false-open patterns but cannot eliminate every automated request.
How do I turn tracking off?
Use the Opendot toggle in the Gmail compose window before sending.
How do I cancel?
Use the billing portal when available or email support before the next renewal date.
How do I delete my account?
Email support from the address associated with your account. We may ask you to verify ownership.